Help for Zonal Delivery

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How do I configure menus in iOrder Platform for Zonal Delivery?

For a menu to appear in Zonal Delivery, the menu must have the platform "Zonal Delivery" ticked as well as "Delivery" for its Order Mode in Menu Manager.

An Availability Profile must also be configured against the menu for the applicable site(s) and sales area(s). As availability is configured in Zonal Delivery, the Availability Profile should be set as all day everyday.

How do I configure sites and sales areas in iOrder Platform for Zonal Delivery?

For a site to appear in Zonal Delivery, the site must have "Delivery" Order Mode enabled in Site Manager.

 

If the "Delivery" Order Mode is not listed in Ordering Manager then it has not been enabled for the Estate and should be requested to be added once commercials have been agreed.

How do I make menu changes in Zonal Delivery?

All menu changes can be made in iOrder Platform's Menu Manager.

How do I update menu hours in Zonal Delivery?

Menus in Zonal Delivery will not publish without adding Menu Hours to them. Menu Hours can be added or updated by clicking on "Manage Hours" on a particular menu.

How does Zonal Delivery work?

Zonal Delivery uses iOrder Platform to inject the order into Aztec.

What Aztec configuration is needed for Zonal Delivery?

Aztec should be configured for Remote access

 

If not already complete, setup Order destinations in the following names, the name is important as it is used to segment the reporting:

Deliveroo

Uber Eats

Just Eat

 

If not already complete, setup payment types in the following names, the name is important as it is used to segment payments in the reporting:

Deliveroo

Uber Eats

Just Eat

 

If not already complete, setup open amount discounts with the following names, the name is important as it is used to segment payments in the reporting:

Deliveroo

Uber Eats

Just Eat

What is Zonal Delivery?

Zonal Delivery is our new cost-effective and user-friendly platform for managing delivery service providers, offering seamless integrations with the three major online ordering and delivery services, simplifying multi-channel and multi-unit menu management.

Which Delivery Service Providers are supported in Zonal Delivery?

Zonal Delivery offers a seamless integration with the three major delivery service providers, Deliveroo, Uber Eats, and Just Eat.

Why are my Deliveroo orders failing?

Orders are accepted within 3 minutes, otherwise cancelled.

Why are my Just Eat orders failing?

If the order fails hitting the POS the behavior depends on if the site has a Just Eat tablet or not:

  • Site has Tablet - order is displayed here

  • Site has NO tablet - the order is cancelled

Why do I have a red warning on my delivery service partner icons?

If there is a red outline on the DSP icon this means there is a error publishing the menu.

To find out more about the error select the drop down arrow next to the Publish all button.

Then next to the DSP icon, hover over the i icon, this will then display the message from the DSP API.

Why do I have a yellow warning on my deliver service partner icons?

If there is a yellow warning triangle on the delivery service partner icon this means that the menu in Zonal Delivery is out of sync with the menu on the partner.

This could happen because:

  • The iOrder sync has been completed and products or pricing has changed

  • A pricing override has been applied in Zonal Delivery

To resolve this, just publish the menus to the affected delivery service partner.